You may have been contacted by our partner Lowri Beck, on the phone or at your house, to provide a meter reading for Bristol Energy.
We use Lowri Beck to help collect meter readings and additional industry data. This will be on top of any meter reads you’ve already given us.
We also use Lowri Beck to replace and fix meters for us.
I already provide my meter reads, why is Lowri Beck still contacting me?
Lowri Beck will contact all our customers twice a year, even those who provide meter reads themselves. For customers with smart meters, or for those who provide us with regular readings, Lowri Beck will visit the property once every two years.
This is to check that the information we have for our customers is the same as the information held by the energy industry. It also ensures we have at least two meter readings per year for all our customers, so that we can keep bills as accurate as possible for everyone.
Why is Lowri Beck visiting my home?
Lowri Beck will visit your home twice a year to collect a meter read for us, unless you have a smart meter or have been submitting regular readings. In these instances, Lowri Beck will only visit your property once every two years to collect a meter reading.
This visit will be without prior appointment, between 8am - 8pm Monday to Friday, and 8am – 4pm Saturday.
If your meter needs a safety check, Lowri Beck will do this when they take the readings from your meter.
Why have Lowri Beck left a card for me?
If you’re out when Lowri Beck visit, they’ll leave a card to say they’ve been.
If your meter is outside and easy to access, Lowri Beck will collect a reading and leave a card to let you know they’ve been successful.
If they’re unable to access your meter, they’ll leave a card asking you to call them to provide your meter reads, or to submit them to myreading.net.
Alternatively, you can email your readings to firstname.lastname@example.org.
Why have Lowri Beck called me?
Sometimes Lowri Beck will phone you to request your meter read instead of visiting your home. They’ll do so Monday to Friday 9am to 8pm, or Saturday 9am to 1pm.
If you miss their call, they’ll leave an automated message. Please note that this message will not mention Bristol Energy.
Do I have to respond to a request from Lowri Beck?
Providing regular meter reads is really important so we can send you accurate bills, and the more reads we have for you the better. Because of this, we do ask that all customers respond to requests from Lowri Beck.
However, if you already send in your meter reads to us regularly, and it’s inconvenient to get a new read when Lowri Beck call, you can let them know that your reads are up to date.
Why do you not collect the readings yourselves?
With customers right across the UK, we need a hand getting out to everyone’s meters. Lowri Beck’s agents work nationwide, so they can reach all our customers easily and quickly, especially if a meter needs to be fixed in an emergency.
Will I hear anything more from Lowri Beck after their visit?
You won’t hear anything further from Lowri Beck or Bristol Energy, but you can be sure we’ve received the readings.
How can I identify someone from Lowri Beck?
We want you to feel comfortable opening the door to someone claiming to be from Lowri Beck.
To identify them, check that they are:
• wearing a Lowri Beck uniform
• displaying an ID badge
• using vehicles with metallic, magnetic Lowri Beck signs on the front doors.
All Lowri Beck employees will let you know who they are, why they’re visiting and that they’re doing so on behalf of Bristol Energy.
Lowri Beck will never try to sell you anything.
If you’re concerned or unhappy about the conduct of any Lowri Beck employee, please contact our Customer Care team. We regularly communicate with Lowri Beck and we’ll make sure your feedback is passed on.