Theft charter

Bristol Energy have signed up to the Theft Charter, which is a cross-industry commitment to ensure a consistent approach to vulnerability when conducting energy theft investigations.

Bristol Energy, as well as all suppliers in the market, undertake measures to investigate meter tampering. If meter tampering has occurred, Energy Suppliers must identify any vulnerable customers, make the site safe and work to recover any associated costs.

To learn more about the Charter and to read the latest version, visit the websites listed below.

DCUSA Website – Guidance and Information

SPAA Website – Guidance and Information