Our fair and transparent pricing
We keep our prices as low as we can. So if we make a saving on the energy we buy, we pass this on to you. Simple. Fair. Transparent. The way it should be.
How do we help our customers stay on the best deal?
- We always explain why our prices are going up, in clear and simple language
- We start contacting our customers 49 days before the end of their fixed contract, to try and stop them slipping onto an Standard Variable Tariff (which are usually more expensive)
- And we don’t charge exit fees, so you can leave us at any time.
How do we keep prices fair?
We monitor the energy market daily and review our prices every fortnight. This means, when wholesale market prices go down, we can pass these savings on to our customers.
How do we decide on the prices?
We look at the costs of delivering energy which is set by international markets, the cost of using the electricity and gas networks, national policy changes, the current competitive landscape and our own business needs. We try to be as reflective of the wholesale market as possible.
How often do we launch new products?
It very much depends on how the market changes and what we forecast customers can fairly pay for their gas and electricity supply.
Find out more about how we support our vulnerable customers.
Find out more about our range of tariffs.