Managing your account

Warning message

Like many other organisations, we've changed the way we work during the COVID-19 pandemic. If you can, please use your online account or our app to manage your energy with us. If your query is urgent and you do need to speak to us, it may take us longer to get to your call. You can find out more here about your account, meter readings and how we're working right now.

We aim to make it as easy as possible for you to manage your account with us.

Many of our services are available online. You can register for an online account here.

With your online account you can:

  • Change your login password and personal details
  • View your tariff information
  • Change your tariff
  • View, pay, print and request bills
  • Submit or review meter readings
  • Inform us of important changes e.g. moving house
  • Add yourself to the Priority Services Register
  • Our online service for pre-payment customers is currently under development. If you're a prepayment customer we'll let you know as soon as it's possible for you to sign up for an online account.