How to submit a meter reading

To make sure your bills are accurate and you only pay for the energy you’re actually using, we ask you to provide us with a meter reading each month.

Where and how do I submit my meter readings?

Your online account

If you’re on supply with us and have created an online account, this is our recommended way to submit readings. Simply follow these steps to submit a reading:

1. Log in with your email and password

2. Select 'Submit a meter reading'

Login and submit a reading

Don't have an account?

Set one up quickly and securely

Our Be Connected App

If you’re on supply with us and have downloaded the app, simply log in to the app and enter your meter readings. If you’re not yet using our app, you can download it now from your preferred app store using the icons below.

Difficulty reading your meter?

If you’re not sure how to take a reading, see our guide on how to read your meter.