We are saddened to inform you that Bristol Energy is ceasing to trade

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Together Energy Limited

Allan Kelly, Michelle Elliot and Steve Ross of FRP Advisory Trading Limited were appointed Joint Administrators of Together Energy Limited on 4 February 2022.

The Joint Administrators of Together Energy Limited act as agents and without personal liability.

Together Energy (Retail) Limited

Allan Kelly and Anthony Collier of FRP Advisory Trading Limited and Damian Webb of RSM Restructuring Advisory LLP were appointed as Joint Administrators for Together Energy (Retail) Limited on 4 February 2022. Bristol Energy is a trading name of Together Energy (Retail) Limited.

The Joint Administrators of Together Energy (Retail) Limited act as agents and without personal liability.

Please submit your final meter readings as soon as possible.

Important information for customers

Ofgem, the energy regulator, has appointed British Gas to be your new supplier.

We appreciate that this could be unsettling however, Ofgem has a safety net in place which is aimed at helping and protecting customers during this period. This safety net ensures that your energy supply will continue without disruption and that any credit attached to your account is protected. You will not lose out on any credit balances that you may have built up.

Ofgem’s advice is not to switch to another supplier at the moment but wait until British Gas contact you. This will help to make sure that the process of handing over your account and any credit balance is as hassle-free as possible for you.

Support and advice are available on the Ofgem website.

Further information from British Gas can be found here.

Alternatively, if you need additional support, you can call Citizens Advice on 0808 223 1133 or email them via their webform. Advice will also be shared on Ofgem’s Twitter and Facebook.

FAQs

In order to help answer any questions you might have, we have compiled a list of important things to know. In addition, the Bristol Energy team is still available to help you with any questions that you might have. You can contact us via customercare@bristol-energy.co.uk. Please quote your account number in the subject header so we can easily find your account and respond as quickly as possible.

1. I am in debt to Bristol Energy. Who do I pay this to?

Payments for energy usage before and up to 23rd January 2022 must be paid to Bristol Energy and not to any other party, including British Gas, unless you receive formal notice from the Administrators.

You can pay your final Bristol Energy bill using one of the following payment methods:

  • Log in and pay securely via your Bristol Energy online portal account.
  • Pay by BACS transfer, quoting your Bristol Energy account number as the payment reference, to the following bank details:
    • Sort Code: 20-37-75
    • Account number: 03352641
    • Account Name: TOGETHER ENERGY LIMITED CUSTOMER RECEIPTS
  • Call us free on 0808 281 2222. This is our secure payments telephone line and is available 24/7. Please ensure that you have your payment details and reference number to hand. Your reference number can be found under the barcode on your bill.
  • Pay your bill at the Post Office or your nearest PayPoint store. Just scan the barcode that is on your bill and make the payment by cash, cheque or card.

2. How will I receive my Warm Home Discount?

The Administrators are working with British Gas regarding any outstanding Warm Homes Discount applications that the Company had not processed prior to the cessation of trading. Where an application is validated, the Administrators will shortly provide confirmation of this to British Gas so they can process the claim.

3. Why is the read on my final bill different from what British Gas has used for my opening meter read?

The Administrators are working with British Gas regarding the transfer of data relating to Bristol Energy customer accounts. This will include the final meter reading used by Bristol Energy to close your account. The Administrators understand that British Gas will update the opening meter reading with British Gas to align with the closing meter reading from Bristol Energy.

4. Will my supply be interrupted?

Absolutely not. Your energy will not be disrupted – there will be no noticeable change, other than a new supplier being appointed for you.

5. Who chose my new supplier?

Ofgem, the energy regulator, has chosen British Gas as your new supplier following a competitive process designed to get you the best deal.

6. Should I continue to pay Bristol Energy by Direct Debit, Standing Order or direct payment?

Yes. Continue to make payments to Bristol Energy until you are told otherwise, please do not make any changes as to how you pay your bill.

7. Should I take a meter reading?

Absolutely. Please take a note of your meter reading and send this to us using any of the below methods. Please also make a note of the date and time that you took the reading and keep this safe.

There are 3 simple ways to send us your meter reading:

  • Log in to your portal and add your meter reading straight to your account
  • Email us at customercare@bristol-energy.co.uk
  • Use our Be Connected app - if you haven’t already downloaded our app, just search for Bristol Energy in your preferred app store

8. What will happen if I am in credit with Bristol Energy?

British Gas will honour any outstanding credit you may have. This way you will not lose out on any credit balances you might have built up – please note that the quickest way to ensure that you get your credit is to submit a reading, as per question 4.

It may take a number of months for your credit balance to show on your British Gas account.

9. Will my bills go up?

British Gas will place you on a special “deemed” contract (this means a contract you have not chosen) called Welcome Together. Deemed contracts can be more expensive, so your bills could go up. Once you have been contacted by British Gas, you can ask them about changing tariffs.

10. I have an ongoing issue with my account, what will happen now?

If you have an ongoing question or issue with the supply of your gas or electricity from Bristol Energy, then we can still try and help. Please send an email to customercare@bristol-energy.co.uk.

Together Energy (Retail) Limited (“TERL”) and Together Energy Limited (“TEL”) (together “the Companies”) have been placed into Administration.

The affairs, business and property of TERL are being managed by Allan Kelly and Anthony Collier of FRP Advisory and Damien Webb of RSM UK Restructuring Advisory LLP who were appointed Joint Administrators on 4 February 2022.

The affairs, business and property of TEL are being managed by Allan Kelly, Michelle Elliot and Steven Ross of FRP Advisory who were appointed Joint Administrators on 4 February 2022.

The Joint Administrators of the Companies are licensed in the United Kingdom by the Institute of Chartered Accountants in England & Wales (Allan Kelly, Anthony Collier, Damien Webb and Steven Ross) and the Institute of Chartered Accountants of Scotland (Michelle Elliot) and are bound by the Insolvency Code of Ethics. The Joint Administrators act as agents of the Companies and without personal liability. Further information in relation to how we may use, store and share personal data is set out in our privacy notice at www.frpadvisory.com/privacy.

Submit your meter reading

Do you have an emergency?

Smell gas or suspect a leak?

Call the National Gas Emergency Service on 0800 111 999 (24 hours).

Experiencing a powercut?

Call 105 (free) to get help and advice from your local network operator.