Simplify how you manage your energy with us by downloading our customer app. It works on both Apple iOS and Android devices.
You can use the app to check your account balance and 12-month-forecast, submit meter reads, view your bills, review your historic energy and spend information, see your account information and read our frequently asked questions.
Got a standard meter? (non-smart)
Submit meter readings in a couple of taps.
Sending us meter readings helps to make sure your bills are accurate. If you’ve got a standard meter or a smart meter which isn’t currently sending automatic reads, take the pain out of this process and send these with the app. No more phone calls or emails needed.
Plus, if you’ve got a standard meter you can:
- View your energy usage based on the meter reads submitted and the more regularly you submit these, the better the charts
- Register your interest in getting a smart meter installed (2nd generation SMETS2)
Smart meter installed already?
If you’ve already got a smart meter installed, and it’s a meter we're communicating with, you can:
- Monitor how much energy you use and what you’re spending, on the move
- Set different notifications for weekly and monthly reports
- Create alerts based on certain thresholds (energy use, cost or temperature-based)
- Understand how your energy use compares to homes like yours
- Check historical energy use information in detail
- Review forecasts of your energy consumption
- Get additional insights into how you’re using energy
- Plus, much more to follow in future versions…
Not currently supported but coming soon
Our app supports the vast majority of customers but there are a few exceptions which we’re working hard to resolve quickly:
- Pay as you go (PAYG) – also aiming to have payment and account management features for PAYG customers in the version
- We'll be developing support for our business customers as soon as we can too.
Future of the app
Be Connected is the name of this app and it’s one of our company values. It means we work hard to stay connected to you. That we listen to, and act on, your thoughts and feedback.
This really is the start and we want to create an industry-leading app, which will increasingly make your lives easier, while keeping you fully informed.
How you could help
We want you to help us make things better. If you’d either like to help us improve future versions of this app by sending us ideas and feedback, or to be involved in testing, please email us at email@example.com.
Frequently asked questions
How do I get a new log-in verification link?
If your verification link has expired or you’ve not received it, then you can request a new one it by tapping the ‘doesn’t work’ button at the bottom of the screen.
We cannot send you a new link unfortunately.
Why can’t I log in?
If you can’t log in using your email address, you can log in using your account number by selecting ‘doesn’t work’.
If you are still having trouble logging in, please email us at firstname.lastname@example.org using the email address associated with your Bristol Energy account. Provide as much information about the issues as you can, along with details of your device and screenshots where possible.
Please note that at the moment the app is not available for customers with PAYG/Pre-payment accounts, SMETS 2 Smart Meters or Business accounts.
We are working on this as fast as we can and expect to be able to support these customers soon. Please bear with us!
Can I update my account details?
You can update your contact details or add an email address, mobile phone number, or a family member’s contact details. It’s not possible to amend your personal details in the app, however if you tell us what you’d like updated or changed, we can arrange that for you.
Please email us at email@example.com using your email account associated with your Bristol Energy account. That way we can verify your identity easily.
Can I make a payment with the app?
You’ll soon be able to make payments with your Bristol Energy app. In the meantime, please visit our payments page to understand your payment options.
What if I'm having other issues using the app?
If you’re experiencing other issues with the app, please email us at firstname.lastname@example.org using your email address associated with your Bristol Energy account.
How can I get help with my account?
If you have a query about your account, Direct Debit or tariff, please contact our Customer Care team by email at email@example.com.