Warm Home Discount

man pours tea to demo a warm home

Bristol Energy is taking part in the Warm Home Discount scheme as a voluntary supplier for 2016/17.

What is the Warm Home Discount?

The Warm Home Discount is a one-off annual payment of £140 (including VAT) to help vulnerable customers who are struggling to pay their electricity bills.

Bristol Energy is one of the first suppliers to volunteer to offer the discount to its customers. Currently, only companies with more than 250,000 customers are obliged to join the Warm Home Discount scheme.

For us at Bristol Energy, it was vital that we were able to help our more vulnerable customers now, rather than waiting until we're much bigger.

Who is eligible for the Warm Home Discount?

As a voluntary supplier we can only offer the Warm Home Discount to customers who are in the Core Group. The Core Group is made of people in receipt of the Guarantee Credit element of Pension Credit. The Department for Work and Pensions (DWP) tells energy suppliers like us who to pay in this group.

For any enquiries about your eligibility please contact the DWP Warm Home Discount helpline on 0345 603 9439 from 8.30am to 4.30pm Monday to Friday, or check out this eligibility criteria.

What to do if you think you qualify?

If a you’ve signed up and are part of the Core Group, you will receive a letter from DWP between 13th October and 9th December 2016.

  • Customers who signed up to Bristol Energy before 10th July 2016, who form part of the Core Group will be eligible for a Warm Home Discount payment from Bristol Energy.
  • Customers who signed up to Bristol Energy after 10th July 2016 who form part of the Core Group will be eligible for a WHD payment from their previous supplier.

How are customers paid?

Bristol Energy will receive confirmation from DWP that a customer is due payment. Once Bristol Energy is made aware, we will credit the customer £140 to their electricity account. All payments will be made by April 2017, but hopefully before.


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