Helpful guides

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As we adjust to Covid19 homeworking, unfortunately we’re only able to speak to you if you’re experiencing an emergency, off supply, in financial difficulty or you wish to use the automated line to make a payment. Please use your online account or our app to manage your energy with us. You can find out more here about your account, meter readings and how we're working right now.

We've included lots of useful information on our website to help answer any questions you might have.

Everything from our priority services register to energy efficiency and gas safety information is covered here.