Helpful guides

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Like many other organisations, we've changed the way we work during the COVID-19 pandemic. If you can, please use your online account or our app to manage your energy with us. If your query is urgent and you do need to speak to us, it may take us longer to get to your call. You can find out more here about your account, meter readings and how we're working right now.

We've included lots of useful information on our website to help answer any questions you might have.

Everything from our priority services register to energy efficiency and gas safety information is covered here.