Contact us

Looking to submit a meter reading?

If you’ve already given us your first readings, you can submit subsequent meter readings with your online account.

Or why not download our Be Connected app? As well as using the app to easily submit your readings, you can track your usage by month or by year, order a smart meter and check your account balance.

Do you have an emergency?

Smell gas or suspect a leak?

Call the National Gas Emergency Service on 0800 111 999 (24 hours).

Experiencing a powercut?

Call 105 (free) to get help and advice from your local network operator.

We have more imformation on our safety advice page.

Got some questions about your account?

Some of our website pages that may be helpful to you include:

• How to read your electricity or gas meter
• How to submit a meter reading
• Paying your bill
• Moving home?
• The Warm Home Discount scheme

We also have a section with our most commonly asked questions and their answers.

Get in touch

For a short period of time, our Customer Care centre opening hours are changing to 9am to 5pm, Monday to Friday. This is a temporary change and we’ll update you as soon as we revert back to our usual opening hours.

Write to us

(Please mark as for attention of: Customer Care, Bereavement Support, Home Movers as appropriate)