Contact us

Did you know that you can submit meter readings via your online account, if you’ve already given us your first readings?

You can also email them to meterreads@bristol-energy.co.uk

Please note our office opening hours over the holiday period:

  • Friday, 30th March - Closed
  • Saturday, 31st March - 9am - 5pm
  • Sunday, 1st April - Closed
  • Monday, 2nd April – Closed

Customer care

Telephone: 0808 281 2222

Email: CustomerCare@bristol-energy.co.uk

Monday to Friday 8am - 8pm, Saturday 9am-5pm, except on Bank Holidays

Sales and renewals

Telephone: 0808 189 4072

Email: salesandrenewals@bristol-energy.co.uk

Monday to Friday 8am-8pm, Saturday 9am-5pm, except Bank Holidays

Business

Telephone: 0808 168 3888

Email: Business@bristol-energy.co.uk

8.30am to 5.30pm Monday to Thursday and 8.30am to 5pm on Fridays, except on Bank Holidays

Generators

Telephone: 0117 992 8790

Email: PPA@bristol-energy.co.uk

9am - 5pm, Monday to Friday, except on Bank Holidays

Media

Telephone: 07557 335 982

Email: Press@bristol-energy.co.uk

Voicemail 24hrs

General

Telephone: 0808 281 2222

Email: Hello@bristol-energy.co.uk

Monday to Friday 8am-8pm, Saturday 9am-5pm

If you have an emergency, like smelling gas or experiencing a power cut, please find the relevant contact details on our emergency contacts page.

Write to us at:

(Please mark as for Customer Care Team, Business Team or Generators PPA Team as appropriate)

Bristol Energy
100 Temple Street
Bristol
BS1 6AG

Or you can visit us in person on Bristol Harbourside.