Contact us

Christmas opening hours

Customer care Sales and renewals
24th Dec
(Christmas Eve)
8am–3:30pm 8am–12pm
25th–26th Dec CLOSED CLOSED
27th–28th Dec 10am–5pm 10am–4pm
29th Dec 9am–5pm CLOSED
30th Dec CLOSED CLOSED
31st Dec 8am–3:30pm 10am–3pm
1st Jan CLOSED CLOSED
2nd Jan Open as normal

Looking to submit a meter reading?

You can submit readings via your online account, if you’ve already given us your first readings.

Customer care

Phone: 0808 281 2222

Email: [email protected]

Monday to Friday 8am-8pm, Saturday 9am-5pm, except on Bank Holidays

Sales and renewals

Phone: 0808 189 4072

Email: [email protected]

Monday to Friday 8am-5:30pm, except Bank Holidays

Business

Phone: 0808 168 3888

Email: [email protected]

9am-5pm Monday to Fridays, except on Bank Holidays

Generators

Email: [email protected]

9am-5pm, Monday to Friday, except on Bank Holidays

Media

Phone: 0776 924 9415

Email: [email protected]

Voicemail 24hrs

General

Phone: 0808 281 2222

Email: [email protected]

Monday to Friday 8am-8pm, Saturday 9am-5pm

If you have an emergency, like smelling gas or experiencing a power cut, please find the relevant contact details on our emergency contacts page.

Write to us at:

(Please mark as for attention of: Customer Care, Business or Generators PPA Team, as appropriate)

Bristol Energy
100 Temple Street
Bristol
BS1 6AG

Or you can visit us in person at the Bristol Energy Hub.