Contact us

Did you know that you can submit meter readings via your online account, if you’ve already given us your first readings?

You can also email them to [email protected]

Customer care

Telephone: 0808 281 2222

Email: [email protected]

Monday to Friday 8am - 8pm, Saturday 9am-5pm, except on Bank Holidays

Sales and renewals

Telephone: 0808 189 4072

Email: [email protected]

Sales: Monday to Friday 8am-5:30pm, except Bank Holidays

Renewals: Monday to Friday 8am-8pm, Saturday 9am-5pm, except Bank Holidays


Telephone: 0808 168 3888

Email: [email protected]

8.30am to 5.30pm Monday to Thursday and 8.30am to 5pm on Fridays, except on Bank Holidays


Email: [email protected]

9am - 5pm, Monday to Friday, except on Bank Holidays


Telephone: 0776 924 9415

Email: [email protected]

Voicemail 24hrs


Telephone: 0808 281 2222

Email: [email protected]

Monday to Friday 8am-8pm, Saturday 9am-5pm

If you have an emergency, like smelling gas or experiencing a power cut, please find the relevant contact details on our emergency contacts page.

Write to us at:

(Please mark as for Customer Care Team, Business Team or Generators PPA Team as appropriate)

Bristol Energy
100 Temple Street

Or you can visit us in person on Bristol Harbourside.