Contact us

Our phone lines have been busier than usual over the past few days. We're sorry if you've been kept waiting. You might find some useful information in the managing your account section of our website

Looking to submit a meter reading?

You can submit readings via your online account, if you’ve already given us your first readings.

Customer care

Phone: 0808 281 2222

Email: [email protected]

Monday to Friday 8am-8pm, Saturday 9am-5pm, except on Bank Holidays

Sales and renewals

Phone: 0808 189 4072

Email: [email protected]

Monday to Friday 8am-5:30pm, except Bank Holidays

Business

Phone: 0808 168 3888

Email: [email protected]

9am-5pm Monday to Fridays, except on Bank Holidays

Generators

Email: [email protected]

9am-5pm, Monday to Friday, except on Bank Holidays

Media

Phone: 0776 924 9415

Email: [email protected]

Voicemail 24hrs

General

Phone: 0808 281 2222

Email: [email protected]

Monday to Friday 8am-8pm, Saturday 9am-5pm

If you have an emergency, like smelling gas or experiencing a power cut, please find the relevant contact details on our emergency contacts page.

Write to us at:

(Please mark as for attention of: Customer Care, Business or Generators PPA Team, as appropriate)

Bristol Energy
100 Temple Street
Bristol
BS1 6AG

Or you can visit us in person at the Bristol Energy Hub.