Contact us

Warning message

Like many other organisations, we've changed the way we work during the COVID-19 pandemic. If you can, please use your online account or our app to manage your energy with us. If your query is urgent and you do need to speak to us, it may take us longer to get to your call. You can find out more here about your account, meter readings and how we're working right now.

Looking to submit a meter reading?

You can submit readings via your online account, if you’ve already given us your first readings.

Customer care

Phone: 0808 281 2222

Email: customercare@bristol-energy.co.uk

Monday to Friday 8am-6pm, except on Bank Holidays

Sales and renewals

Phone: 0808 189 4072

Email: salesandrenewals@bristol-energy.co.uk

Monday to Friday 8am-6pm, except on Bank Holidays

 

Business customers

Phone: 0808 168 3888

Email: business@bristol-energy.co.uk

9am-5pm Monday to Fridays, except on Bank Holidays

Generators

Email: ppa@bristol-energy.co.uk

9am-5pm, Monday to Friday, except on Bank Holidays

Media

Email: press@bristol-energy.co.uk

General

Phone: 0808 281 2222

Email: customercare@bristol-energy.co.uk

Monday to Friday 8am-6pm, except on Bank Holidays

If you have an emergency, like smelling gas or experiencing a power cut, please find the relevant contact details on our emergency contacts page.

Write to us at:

(Please mark as for attention of: Customer Care, Bereavement Support, Business or Generators PPA Team, as appropriate)

Bristol Energy
100 Temple Street
Bristol
BS1 6AG

Or you can visit us in person at the Bristol Energy Hub.