Bristol Energy has been purchased by one of the UK’s fastest growing, 100% renewable and socially ethical energy companies, Together Energy. Most of our existing staff have been retained and we continue to operate as normal under the Bristol Energy brand.
You may have questions about what this means for you and your account, and want to learn more about Together Energy - we've pulled together some FAQs.
Looking to submit a meter reading?
You can submit readings via your online account, if you’ve already given us your first readings.
Do you have an emergency?
If you have an emergency, such as smelling gas or experiencing a power cut, you can find the relevant contact details on our emergency contacts page.
Frequently asked questions
We have put together a list of our most frequently asked questions.
Our contact details
Customer care
Phone: 0808 281 2222
Email: customercare@bristol-energy.co.uk
Monday to Friday 8am-6pm, except on Bank HolidaysRenewals
Phone: 0808 189 4072
Email: salesandrenewals@bristol-energy.co.uk
Monday to Friday 8am-6pm, except on Bank HolidaysBusiness customers
Phone: 0808 168 3888
Email: business@bristol-energy.co.uk
9am-5pm Monday to Fridays, except on Bank HolidaysGenerators
Email: ppa@bristol-energy.co.uk
9am-5pm, Monday to Friday, except on Bank HolidaysMedia
Email: press@bristol-energy.co.uk
General
Phone: 0808 281 2222
Email: customercare@bristol-energy.co.uk
Monday to Friday 8am-6pm, except on Bank HolidaysWrite to us
(Please mark as for attention of: Customer Care, Bereavement Support, Business or Generators PPA Team, as appropriate)
Bristol Energy 100 Temple Street Bristol BS1 6AG