Looking to submit a meter reading?
You can submit readings via your online account, if you’ve already given us your first readings.
Do you have an emergency?
If you have an emergency, such as smelling gas or experiencing a power cut, you can find the relevant contact details on our emergency contacts page.
Frequently asked questions
We have put together a list of our most frequently asked questions.
Get in touch
For a short period of time, our Customer Care centre opening hours are changing to 9am to 5pm, Monday to Friday. This is a temporary change and we’ll update you as soon as we revert back to our usual opening hours.
Customer care
Phone: 0808 281 2222
Email: customercare@bristol-energy.co.uk
Monday to Friday 9am-5pm, except on Bank HolidaysSales and Renewals
Phone: 0808 189 4072
Email: salesandrenewals@bristol-energy.co.uk
Monday to Friday 8am-6pm, except on Bank HolidaysGeneral
Phone: 0808 281 2222
Email: customercare@bristol-energy.co.uk
Monday to Friday 9am-5pm, except on Bank HolidaysWrite to us
(Please mark as for attention of: Customer Care, Bereavement Support, Home Movers as appropriate)
Bristol Energy 100 Temple Street Bristol BS1 6AG