Contact us

Bristol Energy has been purchased by one of the UK’s fastest growing, 100% renewable and socially ethical energy companies, Together Energy. Most of our existing staff have been retained and we continue to operate as normal under the Bristol Energy brand.

You may have questions about what this means for you and your account, and want to learn more about Together Energy - we've pulled together some FAQs.

Looking to submit a meter reading?

You can submit readings via your online account, if you’ve already given us your first readings.

Do you have an emergency?

If you have an emergency, such as smelling gas or experiencing a power cut, you can find the relevant contact details on our emergency contacts page.

Frequently asked questions

We have put together a list of our most frequently asked questions.

Our contact details

Customer care

Phone: 0808 281 2222

Email: customercare@bristol-energy.co.uk

Monday to Friday 8am-6pm, except on Bank Holidays

Renewals

Phone: 0808 189 4072

Email: salesandrenewals@bristol-energy.co.uk

Monday to Friday 8am-6pm, except on Bank Holidays

Business customers

Phone: 0808 168 3888

Email: business@bristol-energy.co.uk

9am-5pm Monday to Fridays, except on Bank Holidays

Generators

Email: ppa@bristol-energy.co.uk

9am-5pm, Monday to Friday, except on Bank Holidays

Media

Email: press@bristol-energy.co.uk

General

Phone: 0808 281 2222

Email: customercare@bristol-energy.co.uk

Monday to Friday 8am-6pm, except on Bank Holidays

Write to us

(Please mark as for attention of: Customer Care, Bereavement Support, Business or Generators PPA Team, as appropriate)

Bristol Energy
100 Temple Street
Bristol
BS1 6AG