Know your rights

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As we adjust to Covid19 homeworking, unfortunately we’re only able to speak to you if you’re experiencing an emergency, off supply, in financial difficulty or you wish to use the automated line to make a payment. Please use your online account or our app to manage your energy with us. You can find out more here about your account, meter readings and how we're working right now.

It is important that you “know your rights” as an energy consumer, especially regarding what your options are when it comes to finding the best deal for you, making a complaint, reducing your bills or saving energy.

To find out more, visit the Citizen's Advice website for up to date information, contact the Citizen's Advice consumer service on 0345 404 0506, or read this useful guide.