If you change your mind

Bristol Energy customer care advisor helping a customer leave on the phone.

If you decide you want to say good bye, we’ll be very sorry to see you leave Bristol Energy, whether you're still in your cooling off period or you've been with us a while. 

If you have any issues, we'd really like to see if we can help before you make your final decision to leave. Find out how you can raise comments or complaints. 

If you’ve made up your mind, we’ll do our best to ensure the process is as smooth as possible for you.

You can:

Cancellation within the cooling off period

Once your application to Bristol Energy has started, you have a 14 day cancellation, or ‘cooling off’ period. This starts on the day you receive your Welcome Pack from us. The cancellation period gives you time to make changes to your choice of product or your method of payment, or to cancel your application to join Bristol Energy.

During this time if you want to discuss your tariff or account options further, or are unsure if the plan is right for you, we are very happy to help.

Contact us and speak to one of our dedicated team.

Cancellation outside the cooling off period

If you’ve made up your mind, and you’re moving to another supplier, your contract will end after we receive notice from them. You can also terminate your contract with Bristol Energy by requesting the supply is disconnected. In this case, your contract will end when this happens.

We’ll be in touch with you to finalise the process, but if you have any queries or concerns, contact us straight away.

You can read more about your rights under section 7 of the Terms and Conditions.

Coming back to Bristol Energy

If at any point you decide to return, it would be our pleasure to welcome you back to Bristol Energy. 

Contact us and we'll make it happen.