Visit the Hub

Warning message

As we adjust to Covid19 homeworking, unfortunately we’re only able to speak to you if you’re experiencing an emergency, off supply, in financial difficulty or you wish to use the automated line to make a payment. Please use your online account or our app to manage your energy with us. You can find out more here about your account, meter readings and how we're working right now.

The Bristol Energy Hub is currently closed.

If you need to speak to someone about your energy supply please call: 0808 281 2222 or email

Alternatively you can contact us via the customer portal or via our Facebook page. Thanks, The Bristol Energy Team.


The Bristol Energy Hub is our unique customer service point, located in Bristol city centre.

The Hub is open for customer service 9am - 5pm, Monday to Friday, and from 10am on Wednesday.

Why visit the Bristol Energy Hub?

At the Bristol Energy Hub, you’ll enjoy great face-to-face customer service from our team including:

Switch today to benefit from our friendly and accessible customer care.

Pop into the Hub to see us

Address: 100 Temple Street, Bristol, BS1 6AG

Directions: The Bristol Energy Hub is located in Bristol City Council’s Citizen Service Point, just down the road from Temple Meads train station.