Quarterly update - November 2019

It’s been a busy few months at Bristol Energy, as we hit our 100,000 residential customer landmark.


  • 104,600 residential customers*
  • 1,400 B2B customers over 4,500 sites
  • All tariffs become 100% green electricity
  • New power partners Bristol Zoo Gardens and Wild Place Project
  • Roll out of 120 new Bristol Energy powered public electric vehicle charging points
  • Over £46,000 set aside to support local carbon reduction projects.

Our customers

As 2019 draws to an end, we’re pleased to have reached a milestone, 100,000 residential customers, with more people choosing to switch to an energy supplier with social value at its heart.

Currently, 11.4% of our residential customers are Bristol-based; helping us give back to our founding city.

Our energy

On our journey to becoming a wholly green energy supplier, we were thrilled to announce that from September, Bristol Energy will only offer 100% green electricity to new customers.

Our commitment to Bristol

We were delighted to share our journey to becoming a wholly green energy supplier during our ‘Our City, Your Power’ campaign, which encouraged Bristolians to switch to our green tariffs. With our vision for a cleaner, greener, healthier world, we were delighted to announce the launch of ‘Revive’, a new network of 120 Bristol Energy powered electric vehicle charging hubs in Bristol and the South West by 2021. We have also set aside £46,600 of funding through our Additionality Fund, which will be used to support local carbon reduction projects.

Our partnerships

It’s been an exciting period with our portfolio of local business partnerships growing too. We announced Bristol Zoo Gardens as a power partner, with Bristol Energy now providing gas and 100% renewable electricity to the Bristol Zoological Society, as well as its sister attraction, Wild Place Project in South Gloucestershire. We’ve also welcomed formerly part-supplied We The Curious and Avon Fire & Rescue into full supply.

Since August 2019, we have signed up 39 new Power Purchase Agreements with independent renewable generators; enough to supply over 18,000 homes with 100% renewable electricity.

Our innovations

We were delighted to win funding from the government’s BEIS Smart Energy Savings competition to develop and trial a personalised energy efficiency advice service on the Bristol Energy app, developed by software company Eliq. To add to our company wins, Bristol Energy was also awarded the Learning at Work Week’s ‘Supporting Business and Organisational Goals’ award by the Open University for a third year running.

A force for social good

We were pleased to donate £2,000 from our Fuel Good Fund to charity Feeding Bristol’s Healthy Holidays programme, and a further £251.61 to homelessness charity Caring in Bristol after a variety of colleague engagement activities.

*Reported on November 27th 2019

**Based on the number of customers that have switched or renewed their domestic supply contract with Bristol Energy since April 2019.

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