It's not always obvious how to read your electricity or gas meter. This guide has been written to help you.
Providing regular meter readings will ensure your bill is accurate and based on the energy you’ve used.
Meters are usually found just inside your front door or under the stairs. Gas meters may be outside – triangular keys to access the box can be purchased from most DIY shops.
When reading your meter, always read left to right and when in doubt give the lower figure.
If you rent your property and don’t know where the meters are, please ask the owner of the property.
If you think your meter is inaccurate or unsafe, contact us. Most meters should have a 10-25 year life span, and we’re responsible for visual checks during meter reads every 2-3 years.
Single rate meter
Write down the five numbers shown from left to right. Ignore the last number which may be shown in red.
This reading would be 07250.
Single rate 6-digit meter
This reading would be 065834.
Two rate meter (analogue)
For top and bottom rows, write down the numbers shown left to right. Ignore the last numbers which may be shown in red.
56314 is the ‘low’ reading.
76257 is the ‘normal’ reading.
Two rate meter (digital)
To take all available readings, keep pressing the ‘cycle display’ button.
This reading would be 073895.
Electricity dial meter
Read the first five dials from left to right, ignoring the dial marked 1/10.
Write down the number that the pointer has just passed – use the lower of the two numbers either side of the pointer. If the pointer is between 9 and 0 write down 9.
Please be aware that each dial turns in the opposite direction to the one before it, so check which way each turns.
This reading would be 32561.
Write down the five numbers shown from left to right. Ignore the numbers after the decimal point which may be shown in red.
This reading would be 00267.
Write down the four numbers shown from left to right. Ignore the numbers shown in red.
This reading would be 2594.
If you have a smart meter, find out more about smart metering with us.
You can submit your meter readings now
To send us your meter readings using your secure online account, please follow these steps:
- Log into your online account using your email address and password.
- Select ‘Submit a meter reading’.
- Enter your read information.
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Set up your online account now.