Bristol Energy and Together Energy FAQs

Bristol Energy has been purchased by one of the UK’s fastest growing, 100% renewable and socially ethical energy companies, Together Energy. Most of our existing staff have been retained and we continue to operate as normal under the Bristol Energy brand.

If you're a Bristol Energy customer and want to know what happens next, take a look at these frequently asked questions.

As a Bristol Energy customer your account and your best interests are protected by OFGEM, the energy regulator.

Your account remains unchanged.

  • You can continue to contact us through your preferred channel
  • We will continue to offer you 100% green power
  • We will continue to offer you 100% green power
  • Your bills, your tariff, associated balance and terms and conditions will remain the same
  • If you are an online customer you will continue to access your bill through the Bristol Energy portal

I’ve seen in the news today that Bristol Energy has been sold to Together Energy – is my account affected?

You will experience no change to your account and will still receive bills and communications from Bristol Energy.

You have recently quoted me for a sale/renewal. Will that price be honoured by Together Energy?

Yes, all quotes issued prior to the acquisition by Together Energy will be honoured.

Can I still access my BE account on the BE portal?

Your account remains unchanged.

  • You can continue to contact us through your preferred channel
  • We will continue to offer you 100% green power
  • Your bills, your tariff, associated balance and terms and conditions will remain the same
  • If you are an online customer you will continue to access your bill through the Bristol Energy portal

If you haven’t submitted a meter read in the last six weeks please do so via email to CustomerCare@bristol-energy.co.uk or log into your portal and add your meter reads there.

Will I need to provide Together Energy with a meter read?

It is always a good idea to submit a monthly, up to date meter reading to ensure your account is accurate.

If you haven’t submitted a meter read in the last six weeks please do so via email to CustomerCare@bristol-energy.co.uk or log into your portal and add your meter reads there.

Will I be on the same tariff?

Under the principles set out by the energy regulator OFGEM, a new supplier is required to honour your existing tariff. Your account remains unchanged.

  • You can continue to contact us through your preferred channel
  • We will continue to offer you 100% green power
  • Your bills, your tariff, associated balance and terms and conditions will remain the same
  • If you are an online customer you will continue to access your bill through the Bristol Energy portal

Will the credit on my account be protected?

All customer credit is protected under rules laid down by the energy regulator OFGEM. Your account remains unchanged.

  • You can continue to contact us through your preferred channel
  • We will continue to offer you 100% green power
  • Your bills, your tariff, associated balance and terms and conditions will remain the same
  • If you are an online customer you will continue to access your bill through the Bristol Energy portal

Will my data be protected?

Bristol Energy is required to comply with all their obligations under GDPR data protection law.

Will you still renew my account?

Yes, there is no change to how we will manage or renew your account. You can continue to renew either by phone or online.

I’d rather just switch.

The decision to switch or stay with Bristol Energy is yours.

If you are happy with the price you we have quoted it’s advisable to fix in now. Under OFGEM regulations, the tariff you chose must be honoured.

At the end of or during that contract it will be up to you whether you want to stay with Bristol Energy or find a new supplier of your choice. If you have a fixed term contract, exit fees may apply.