Our quarterly updates

Brandon Hill in Bristol

We‘re proud to be one of a new breed of smaller energy suppliers, providing a fairer deal and a way to support Bristol communities.

Wholly owned by Bristol City Council, we’re one of only two municipal energy companies in the UK. Our profits will be reinvested back into the city.

How are we doing?

Our customers:

As of 2 July 2017, we had 89,406 customer meter points on supply with us. A customer meter point is someone’s gas or electricity meter.

This means we’re supplying 49,670 households across the UK.

Business Green

wind turbines and tidal energy

Switch your business to our 100% renewable electricity tariff and support local communities

Wouldn’t it be great if you knew you were making a real difference every time your business paid its energy bill?

By switching to Bristol Energy’s 100% renewable tariff, you’ll not only be doing good for the environment, but you’ll be supporting local communities too.

Quarterly Complaints Report 2016 Q4

Quarterly Complaints Report 2016 Q4

Why did people complain to Bristol Energy in Q4 2016 and what are we doing about it?

Opening Reading Not Used – 8.5%

  • Any reading sent to our Meter Readings inbox is picked up automatically and added to the relevant customer account. A small percentage of readings can’t be picked up automatically, and are added manually to customer accounts by our staff. A rapidly growing customer base has resulted in an increased workload for our staff and, as a result, manual processes such as this have been affected.

A case of the January Blues?

Let Bristol Energy help put a smile on your face this winter. 

The 16th January is Blue Monday – apparently the most depressing day of the year. And whilst we’re not convinced by the science coined by psychologist David Arnall and Sky Travel back in 2012, we do know that January is a difficult time for many.

Bills start coming through the door, it’s still dark outside, and our New Year’s resolutions are starting to crack… (or maybe that’s just us!)

Bristol Energy supports Tobacco Factory Theatres

Use the code TFT002 and get £20 worth of tickets and a £10 donation to Tobacco Factory Theatres

Love the theatre? This November and December, switch to for a chance to win £100 worth of tickets for Tobacco Factory Theatres.

Plus, everyone who switches using the code TFT002 will get £20 worth of tickets and a £10 donation to Tobacco Factory Theatres.

We’re passionate about supporting local communities, which is why we have teamed up with Bristol institution, Tobacco Factory Theatres.

About My Green Plus

Wind turbine and solar pannels

Get renewable energy from Bristol Energy and support the local community

Go green and give back  

What is My Green Plus?

My Green Plus is our 100% renewable electricity tariff. By switching to My Green Plus, you’ll not only be supporting green energy, but you'll be making a positive difference to the people of Bristol every time you pay your bills too. 

Six tips for a greener Christmas

With just a few little changes, it's easy to celebrate a Christmas that's kinder to the planet and your wallet!

Shop local

Still got presents to buy? Us too! Shop local and help keep your money in your local economies. If you live in Bristol, why not look at the Bristol Pound map of local shops that accept the city’s own currency.  And if you switch your gas and electricity using the code: BPOUND001 we’ll send you £B20 to spend – just in time for Christmas!

We’ll be here to look after you this winter

Last week, GB Energy ceased trading. We want to reassure our customers and anybody looking to switch to us, that you will be safe with us this winter.

When a supplier goes out of business nobody benefits. In a very competitive marketplace, treating customers fairly and responsibly is paramount. 

For us, this means not trying to grow too quickly, to ensure we can service our customers in the best way possible. And it also means protecting them – and us – against rising wholesale energy prices. 

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