Quarterly Complaints Report Q2 2017

Bristol Energy Quarterly Update 2017 Q2

Why did people complain to Bristol Energy in Q2 2017 and what are we doing about it?


Direct Debit Review – 7.85%

• A significant number of Direct Debits which were previously being based on estimated consumption were reviewed between April and June 2017, taking into account actual usage information provided by customers. While this led to a number of customers reporting dissatisfaction, we’re pleased that only 0.7% of Direct Debit Reviews led to a complaint being raised.

Caring in Bristol: Helping Bristol’s homeless

Volunteers at Caring in Bristol

Quote CARING when you switch to Bristol Energy and help give someone a warm place to sleep for the night.

Or why not volunteer for Caring in Bristol this winter, and use your energy to make a positive difference.

Caring in Bristol is a local charity that helps homeless people 365 days of the year. We’re proud to support their incredible work in the city. And so far we’ve raised £3,000 through switches, that’s around 166 warm and dry nights in a shelter. 

The oldest and newest balloons of the Bristol International Balloon Fiesta

Europe’s very first modern hot air balloon was inflated in Bristol this morning (10/7/17) to mark 50 years since its first flight.

To celebrate the anniversary, the Bristol Belle was tethered alongside its modern equivalent – the Bristol Energy solar balloon - the first in the world to take passengers on a flight powered by the sun.

Switch and support our flying heroes

Quote GWAAC when you switch and we'll donate £30 to Great Western Air Ambulance

Bristol Energy is proud to support this year’s Bristol International Balloon Fiesta, and its official charity, Great Western Air Ambulance (GWAAC).

We'll donate £30 every time someone switches using the code GWAAC.

The Critical Care Team is available seven days a week, 365 days a year and attends more than 100 incidents every month.

Although it provides a vital, lifesaving service and is part of the regional 999 network, the GWAAC receives no day to day Government or Lottery cash.

What is my supply point number?

The supply point number given is used to help energy companies complete the switching process and for the companies that distribute your electricity or gas (local network operators) to identify you.

For electricity this is called a Meter Point Adminstration Number (MPAN) or for gas a Meter Point Reference Number (MPRN).

The first number on the bottom line identifies which network distribution supply region you are in - this is also stated on your bill under the emergency numbers.


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