We know that our industry can be a little complicated, so we asked our Trading Director Nick Haines to explain a little more about what’s going on in the wholesale market for our customers.
Since November 2016, wholesale electricity prices have risen by around 15% and gas by 30%. This is due to a number of factors:
To say thank you and celebrate Bristol Food Connections week, we've teamed up with local cafes and restaurants across the city.
They’ve launches a series of dishes that will look after your stomach, and help Bristol residents to keep on generating.
We keep our prices as low as we can. So if we make a saving on the energy we buy, we pass this on to you. Simple. Fair. Transparent. The way it should be.
What we're doing about the number and type of complaints we receive
Human Error – 8.9%
- As we’ve grown Bristol Energy have been hiring new members of staff, whose relative inexperience in this complex industry has occasionally affected performance.
- We have identified areas in which our training, quality monitoring and coaching methods require improvement, and will be concentrating on these throughout 2018.