Quarterly Complaints Report 2018 Q1

What we're doing about the number and type of complaints we receive

Human Error – 8.9%

  • As we’ve grown Bristol Energy have been hiring new members of staff, whose relative inexperience in this complex industry has occasionally affected performance.
  • We have identified areas in which our training, quality monitoring and coaching methods require improvement, and will be concentrating on these throughout 2018.

 

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