Customer Care Apprentice x2

Reporting to: Customer Care Team Leader

Salary: £206.25 per week

Duration: 12 Months

Hours: 37.5 hours per week – shift patterns covering Monday - Saturday

Qualification: Level 2 Diploma in Customer Service (with day release for college)

Location: Bristol (City Centre)


Who you will work for...

Quarterly Complaints Report 2017 Q3

Why did people complain to Bristol Energy in Q3 2017 and what are we doing about it?


Estimated Readings – 6.83%

• While Bristol Energy provides a variety of ways for customers to submit meter readings, we’ve realised that it’s not always clear how and when to do so. This has resulted in customers being disappointed upon receiving estimated bills.

Bristol Energy sponsor Nuts Over The Atlantic

If you quote the code “NUTS” when you switch, we’ll donate up to £30 to Team Nuts’ charity, the Movember Foundation

We're proud to be the Solar Panel Sponsor for team Nuts Over The Atlantic’s boat on their incredible challenge across the Atlantic.

And what’s more, if you quote the code “NUTS” when you switch, we’ll donate up to £30* to Team Nuts’ charity, the Movember Foundation.

Nuts Over The Atlantic are a local Bristol team of four friends taking part in the 2017 Talisker Whisky Atlantic Challenge, a 3,000 mile rowing race across the ocean.

Our response to the Government bill on energy prices

Today could mark the end of the great energy rip-off.

The Government has drafted a bill to push forward a price cap, protecting millions of customers from overpriced standard variable deals. These are the prices that customers pay when their fixed deal comes to an end, and can be £300 more per year than the cheapest available deal.

Millions of people have been paying too much, for too long, simply to keep their families warm.

And the energy market has been broken for too long.


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