What we're doing about the number and type of complaints we receive
Human Error – 8.9%
- As we’ve grown Bristol Energy have been hiring new members of staff, whose relative inexperience in this complex industry has occasionally affected performance.
- We have identified areas in which our training, quality monitoring and coaching methods require improvement, and will be concentrating on these throughout 2018.
Our Managing Director Peter Haigh explains:
Just like all councils across the UK, Bristol City Council has to follow strict procurement processes when choosing suppliers, including where they get their energy from. So although we are owned by Bristol City Council, it doesn’t automatically mean we can win contracts for supplying electricity and gas to their corporate estate. And this is the way it should be - a fair competitive process.
With a few simple changes, it's easy to improve the energy efficiency of your business and save on your energy bill.
Close the door
Research conducted by the University Of Cambridge Department Of Engineering discovered that significant energy savings can be achieved when doors remain shut during winter, with minimal effect on transactions and footfall.
If you manage a hotel, you'll know how maintaining optimum levels of comfort for your guests quickly adds up to a high energy bill.
We share some ideas to help you improve the energy efficiency of your hotel, so you can keep your guests happy for less.
We understand keeping your residents warm is of paramount importance to you. Here's some tips for improving energy efficiency, so you can keep them warm for less.
Fit Thermostatic Radiator Valves
By fitting Thermostatic Radiator Valves (TRVs) you'll be able to control the temperature in every room more accurately, keeping everyone warm, without worrying about unnecessary over-heating.
And if you're still using electric heaters, moving to central heating wherever possible will dramatically reduce your running costs.
Whether it’s made from solar, wind, water or waste, we know the people who make our energy.
But not all renewable energy suppliers are the same. And making the right green choice can be tricky. So what should you look for?
Where does our Green Electricity come from?
We’re proud to support renewable generators across the UK.
Ynni Teg is a community energy scheme in the foothills of Carmarthenshire in Wales.
Fair energy for the community
Meaning ‘fair energy’ in Welsh, Ynni Teg is a perfect partner for us at Bristol Energy.
Its 40 metre wind turbine provides energy for our My Green Plus customers. And because it’s a social enterprise, profits made by selling the energy will support the surrounding community, including its local primary school.