If you need help with managing your payments or some energy saving advice talk to our specialist Bristol based team.
Your tariff information includes information on your unit rate, any standing charges and if you have an exit fee. This will help show how your bill is calculated. We buy electricity and gas on the wholesale markets and will always pass on any drop in prices to our customers.
For further information on understanding your bill please click here
Your payment method will determine when you receive your electricity and gas bills, or a statement of your account if you are paying by monthly Direct Debit.
Yes, we offer a discount for paperless billing and details of this is included within our tariffs when you obtain a quote from us.
Bristol Energy is currently installing smart meters for a limited number of domestic customers this year, with the aim to start a full rollout from Spring 2018. You can register your interest here.
Smart meters are a device in your home that use mobile phone networks to send automatic readings to your supplier. All homes will eventually have them.
If you have an outstanding bill you are still able to switch to us. You will be sent a final bill from your current supplier. If you are on a prepayment meter with an outstanding bill of up to £500 then we'll consider how you will be able to pay this bill to us, as part of your outstanding payments.
It will normally take up to three weeks to switch from the date you sign up to Bristol Energy. This includes your 14 day ‘cooling-off’ period.