You can use the emergency credit which is £5, and can re-pay this when you next top up.
Emergency credit is there to support you when you can’t access a local PayPoint or Payzone, if your meter runs out in the middle of the night, or you can’t leave your home for any reason, and should be used as a last resort. Please also call or email the customer care team, so we can talk to you about your situation, and make sure you have the energy you need.
The 24 Hours in Bristol photographic competition records a day in the life of the city from 12.00pm on Saturday 16th April to 12.00pm on Sunday 17th April. Each entrant is randomly allocated a specific hour of the day or night in which they must take at least one photo.
The new Bristol Energy Hub sails into Bristol's Harbourside this Easter. Our new events space will host a diverse program of free, family-friendly activities that will inspire, educate and entertain.
If you’ve had ongoing problems please call our customer care team free on 0808 281 2222. It may be that you’ve been trying to use a different email address to the one that you registered with us when you joined. They can sort this out for you to make it easier next time.
To change your password all you need to do is go to ‘my account’ and change your password details here. You can also do this when you login. If you have forgotten your password, you will be asked to make a new password.