To change your password all you need to do is go to ‘my account’ and change your password details here. You can also do this when you login. If you have forgotten your password, you will be asked to make a new password.
If you provide regular and accurate meter reads this should be reflected in your bills. As long as we receive the reads ahead of your billing date they should be included.
To discuss getting the reads included in your next bill please contact our customer care team free on 0808 281 2222.
To make you move run smoothly we’d appreciate notice at least five days in advance of your moving date. Don’t forget to take meter readings on the day you move out for your final bills.
If you are a landlord and pay the energy bills, and will continue to do so, we do not need to be notified of a change of tenancy. If your tenants pay the bills and their names are in the contract with us we need them to tell us at least five working days before moving and to provide final meter reads.
If you need help with managing your payments or some energy saving advice talk to our specialist Bristol based team.
Your tariff information includes information on your unit rate, any standing charges and if you have an exit fee. This will help show how your bill is calculated. We buy electricity and gas on the wholesale markets and will always pass on any drop in prices to our customers.
For further information on understanding your bill please click here