If you’ve had ongoing problems please call our customer care team free on 0808 281 2222. It may be that you’ve been trying to use a different email address to the one that you registered with us when you joined. They can sort this out for you to make it easier next time.
To change your password all you need to do is go to ‘my account’ and change your password details here. You can also do this when you login. If you have forgotten your password, you will be asked to make a new password.
If you provide regular and accurate meter reads this should be reflected in your bills. As long as we receive the reads ahead of your billing date they should be included.
To discuss getting the reads included in your next bill please contact our customer care team free on 0808 281 2222.
To make you move run smoothly we’d appreciate notice at least five days in advance of your moving date. Don’t forget to take meter readings on the day you move out for your final bills.