To change your password all you need to do is go to ‘my account’ and change your password details here. You can also do this when you login. If you have forgotten your password, you will be asked to make a new password.
You can change your Direct Debit amount at any time by ringing our customer care team free on 0808 281 2222. They will review the amount you are paying with us to make sure you are not building up too much credit or at risk of becoming in debt to us.
You should have received a letter from us if we’ve reviewed your Direct Debit amount. If you have not seen this please call our customer care team free on 0808 281 2222. Occasionally we review accounts to ensure that you are not building up too much credit or debt and change payments accordingly.
You can call us free on 0808 281 2222 to cancel your Direct Debit but please be aware that your bills may be higher if you use a different payment method. You are also able to do this directly with your bank but we would prefer that you ring us first.
If you provide regular and accurate meter reads this should be reflected in your bills. As long as we receive the reads ahead of your billing date they should be included.
To discuss getting the reads included in your next bill please contact our customer care team free on 0808 281 2222.
To make you move run smoothly we’d appreciate notice at least five days in advance of your moving date. Don’t forget to take meter readings on the day you move out for your final bills.