Six tips for a greener Christmas

With just a few little changes, it's easy to celebrate a Christmas that's kinder to the planet and your wallet!

Shop local

Still got presents to buy? Us too! Shop local and help keep your money in your local economies. If you live in Bristol, why not look at the Bristol Pound map of local shops that accept the city’s own currency.  And if you switch your gas and electricity using the code: BPOUND001 we’ll send you £B20 to spend – just in time for Christmas!

We’ll be here to look after you this winter

Last week, GB Energy ceased trading. We want to reassure our customers and anybody looking to switch to us, that you will be safe with us this winter.

When a supplier goes out of business nobody benefits. In a very competitive marketplace, treating customers fairly and responsibly is paramount. 

For us, this means not trying to grow too quickly, to ensure we can service our customers in the best way possible. And it also means protecting them – and us – against rising wholesale energy prices. 

Bristol Energy at The Business Show

Bristol Energy's B2B team raise money for charity at The Business Show.

Last week (17 & 18 Nov 2016), the Bristol Energy business team attended The Business Show at Olympia, London.

 

Here's Direct Sales Manager, Chris, with some thoughts on a really successful event:

 

"The Business Show is the country's leading business exhibition; so a pretty big deal for our first trade show outside of the South West!

Bristol Energy helps Voscur to celebrate Bristol’s positive energy

Last night Bristol Energy was the proud sponsor of The Voscur’s, an awards ceremony to celebrate the best of Bristol’s voluntary sector.

The Bristol Energy team joined Mayor of Bristol Marvin Rees and TV personality Sherrie Eugene-Hart to congratulate the winners, which included Baby Bank Network for Volunteer Team of the Year and April Steward, who was given Young Volunteer of the Year for her work at Lawrence Weston Community Farm.

Bristol Energy Quarterly Complaints Report 2016 Q2

Bristol Energy complaints report Q2

What are we doing about the number and type of complaints we receive?

Service Experience - 23% of complaints 

  • We recently appointed a Customer Journey Manager and Complaints Analyst to support us in reviewing and improving the customer experience with Bristol Energy. 

  • Across all of our operational teams we have recruited, and will continue to recruit, additional colleagues to meet the customer demand.

Bristol Energy Quarterly Complaints Report 2016 Q3

Why did people complain to Bristol Energy and what are we doing about it?

Erroneous Transfer (Incoming Supply) – 10.1% of complaints

  • Bristol Energy experienced a system issue which resulted in a failure to send communication to customers who were going through the Erroneous Transfer process. This meant customers weren’t always aware that there had been an issue taking over their supply, or what we were doing to fix it.

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