Bristol Energy at The Business Show

Bristol Energy's B2B team raise money for charity at The Business Show.

Last week (17 & 18 Nov 2016), the Bristol Energy business team attended The Business Show at Olympia, London.


Here's Direct Sales Manager, Chris, with some thoughts on a really successful event:


"The Business Show is the country's leading business exhibition; so a pretty big deal for our first trade show outside of the South West!

Bristol Energy helps Voscur to celebrate Bristol’s positive energy

Last night Bristol Energy was the proud sponsor of The Voscur’s, an awards ceremony to celebrate the best of Bristol’s voluntary sector.

The Bristol Energy team joined Mayor of Bristol Marvin Rees and TV personality Sherrie Eugene-Hart to congratulate the winners, which included Baby Bank Network for Volunteer Team of the Year and April Steward, who was given Young Volunteer of the Year for her work at Lawrence Weston Community Farm.

Bristol Energy Quarterly Complaints Report 2016 Q2

Bristol Energy complaints report Q2

What are we doing about the number and type of complaints we receive?

Service Experience - 23% of complaints 

  • We recently appointed a Customer Journey Manager and Complaints Analyst to support us in reviewing and improving the customer experience with Bristol Energy. 

  • Across all of our operational teams we have recruited, and will continue to recruit, additional colleagues to meet the customer demand.

Bristol Energy Quarterly Complaints Report 2016 Q3

Why did people complain to Bristol Energy and what are we doing about it?

Erroneous Transfer (Incoming Supply) – 10.1% of complaints

  • Bristol Energy experienced a system issue which resulted in a failure to send communication to customers who were going through the Erroneous Transfer process. This meant customers weren’t always aware that there had been an issue taking over their supply, or what we were doing to fix it.

Large Energy Users

Large energy users

We’ve now moved into the sub 3 GWh Half Hourly energy market to take our social good proposition to larger energy consumers.

  • We’re aligning our values of fairness and accountability by offering Half Hourly customers a simple solution to what can often involve complicated pricing methodologies.  
  • We offer a two rate, fully fixed price tariff that will have all the necessary industry charges built in.  
  • This simple approach will ensure you have cost certainty with no additional hidden charges. 

Supporting Community Energy

Community energy projects, solar panels and wind turbine

Communities all over the UK are developing innovative projects to help meet the UK’s energy challenges. We are committed to supporting community energy projects and investment in renewable energy generation.

Problems such as climate change and insecure energy supplies are hugely challenging. If we’re to solve them, we will all need to play our part - from individuals reducing their personal energy consumption to governments participating in international negotiations.


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