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Increasing our standard variable tariff

We’re increasing our tariff for a typical home by 12.6% across a dual fuel tariff. That means an average increase of £10.68 per month*.

This price change will affect existing customers on our SVT from 8th September 2018. And it is in place for new customers from today, 3rd August.

The rise is slightly higher than we predicted it would be back in June when we gave advanced notice that an increase would be necessary this year. Unfortunately this is because of increased uncertainty in the energy market. But we remain cheaper than the Big Six energy suppliers.

Quarterly Complaints Report Q2 2018

Quarterly complaints report Q2 2018

Why did people complain to Bristol Energy in Q2 2018 and what are we doing about it?

Human Error – 10.3%

  • As we’ve grown Bristol Energy have hired new members of staff, whose relative inexperience in this complex industry has occasionally affected performance.
  • We have identified areas in which our training, quality monitoring and coaching methods require development, and have put in place measures to improve these processes.

Direct Debit Review – 8.6%


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