Quarterly Complaints Report 2017 Q3

Why did people complain to Bristol Energy in Q3 2017 and what are we doing about it?


Estimated Readings – 6.83%

• While Bristol Energy provides a variety of ways for customers to submit meter readings, we’ve realised that it’s not always clear how and when to do so. This has resulted in customers being disappointed upon receiving estimated bills.

Bristol Energy sponsor Nuts Over The Atlantic

If you quote the code “NUTS” when you switch, we’ll donate up to £30 to Team Nuts’ charity, the Movember Foundation

We're proud to be the Solar Panel Sponsor for team Nuts Over The Atlantic’s boat on their incredible challenge across the Atlantic.

And what’s more, if you quote the code “NUTS” when you switch, we’ll donate up to £30* to Team Nuts’ charity, the Movember Foundation.

Nuts Over The Atlantic are a local Bristol team of four friends taking part in the 2017 Talisker Whisky Atlantic Challenge, a 3,000 mile rowing race across the ocean.

Our response to the Government bill on energy prices

Today could mark the end of the great energy rip-off.

The Government has drafted a bill to push forward a price cap, protecting millions of customers from overpriced standard variable deals. These are the prices that customers pay when their fixed deal comes to an end, and can be £300 more per year than the cheapest available deal.

Millions of people have been paying too much, for too long, simply to keep their families warm.

And the energy market has been broken for too long.

Council Ownership

Bristol City Council Hall at College Green

We’re one of the UK’s first council-owned energy companies, set up to provide an alternative income stream for Bristol City Council at a time of decreasing grants from central government.

We were also created to tackle fuel poverty and offer our customers a simple, fair and transparent alternative to the Big Six, in a market that is often perceived as broken and unfair to loyal customers.

We're a national supplier, with customers right across the country, saving £219 each on average per year.*


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