Bristol Rovers photo competition

Bristol Rovers players standing outside in a sunny football pitch

We’re offering Gasheads the chance to enter our prize draw to appear in the Bristol Rovers 2018/19 team photo this summer. Just enter your details to be in with a chance.

Quarterly Complaints Report 2018 Q1

What we're doing about the number and type of complaints we receive

Human Error – 8.9%

  • As we’ve grown Bristol Energy have been hiring new members of staff, whose relative inexperience in this complex industry has occasionally affected performance.
  • We have identified areas in which our training, quality monitoring and coaching methods require improvement, and will be concentrating on these throughout 2018.

 

Bristol City Council electricity supply

Our Managing Director Peter Haigh explains:

Just like all councils across the UK, Bristol City Council has to follow strict procurement processes when choosing suppliers, including where they get their energy from. So although we are owned by Bristol City Council, it doesn’t automatically mean we can win contracts for supplying electricity and gas to their corporate estate. And this is the way it should be - a fair competitive process.

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