Which? has put Bristol Energy above the Big Six for service in its annual customer satisfaction survey.
We came 11th overall, from 31 suppliers surveyed. And as one of the newest energy companies on the list, we’re thrilled that 70% of customers surveyed would recommend us to their friends.
Small suppliers dominate the top half of the table. With the Big Six suppliers all in the bottom third.
Bristol Energy is one of a growing handful of Council-owned energy companies, and we’re thrilled that our customers like what we stand for.
We’ll continue to campaign for fair prices, just as we did recently at the Houses of Parliament. And we’ll do everything we can to use our energy to make a positive difference – by supporting our local community.
60% of Big Six customers are overpaying for their energy, on an expensive standard deal because they haven’t switched*. And with customer service levels better at the smaller suppliers, it really does pay to switch away.
Which? found customers with the Big Six on a standard variable tariff could save up to £333 a year by moving to the cheapest dual fuel deal on the market.**
As Alex Neill, Managing Director of Home Products and Services from Which? said:
“Energy customers shouldn't tolerate shoddy service, sky-high prices, or failure to resolve complaints…
“Energy companies should be working to give their customers a fair deal, which includes competitive prices and good customer service.
“If you're not getting a fair deal you should switch away today, to potentially save hundreds of pounds and get better service."
Still with the Big Six? Get a quote online today and see how much you could save with us.