If you’re not sure how to take a meter reading, then please read our step-by-step ‘How to read your meter’ guide.
Our online service for pre-payment customers is currently under development. If you're a prepayment customer we'll let you know as soon as it's possible for you to sign up for an online account.
In addition to your submitted meter reads, we also use a third party supplier to support us collect meter reads from our customers. This supplier is called Lowri Beck. Find out more information on the service Lowri Beck provides and why they may contact you.