To make sure your bills are accurate and you only pay for the energy you’re actually using, we ask you to provide us with a meter reading each month.
Where and how do I submit my meter readings?
Your online account
If you’re on supply with us and have created an online account, this is our recommended way to submit readings. Simply follow these steps to submit a reading:
- Log in with your email and password
- Select 'Submit a meter reading'
- Enter your gas and/or electricity readings
- Select the dates for the reads (must be within past 7 days)
Don’t have an account?
Alternatively, you can get in touch with our customer care team.
Difficulty reading your meter?
If you’re not sure how to take a reading, see our guide on how to read your meter.
What if I forget to send you meter readings?
If you forget to send readings for any reason then please send it in as soon as you can. We’ll send you a meter reading request reminder – if your reading is more than 5 days after this then we’ll use an estimate to calculate your next bill.
To help protect against the chance of you getting a shock bill – which is higher than you expected – it’s best to avoid relying on estimated bills by sending us meter readings.
Is it possible to provide an incorrect read?
Yes. It may be a mistyped number, or possibly the readings get swapped around. We have special measures to ensure incorrect reads are identified before we bill you, so should you provide a reading that seems out of line, you’ll usually find we’ll contact you to double check.
When you submit reads through the online portal, we’ll automatically validate your reads to help prevent any issues. If you try to submit reads more than once and see error messages, please get in touch
If you happen to send an incorrect reading by email, you’ll get an email to say so and to try again.
We’ll advise you if you’ve submitted an incorrect read over the phone and will help you to correct it.
I’ve had a call from Lowri Beck about my meter readings
Lowri Beck are a partner company who help us collect meter readings (and additional energy industry information). They also fix and replace energy meters. Find out more about Lowri Beck.