Pay a bill

Domestic customers

There are a number of different ways in which you can pay your Bristol Energy account, depending on your agreed payment type.

Direct Debit

‘The easiest way to pay your bill is by Direct Debit. The amount you pay is based on your projected annual energy usage (together with any outstanding balance) and is a fixed amount every month. This will be reviewed regularly and may be increased or decreased depending on how much energy you use. We hope to be able to offer variable Direct Debit soon. You can set up a Direct Debit by calling Customer Care free on 0808 281 2222 between 9 am and 5 pm Monday to Friday. 



 

Online payment

You can pay securely by logging in to your online account here.

From your bank account

You can also pay directly from your bank account by making a payment to Bristol Energy using our account details below. Please use your Bristol Energy account number as the payment reference to help us allocate the payment to your account.

Bank: Nat West

Account number: 27643166

Sort code: 56-00-05

Telephone payments

We have a secure telephone line where you can speak to one of our team and make a payment. Please call on 0808 281 2222 and quote the reference number which you will find at the bottom of your bill under the barcode.

Over the counter

You can pay your bill at the Post Office, via PayPoint by scanning the barcode on your bill. You can pay by cash, cheques and cards this way.

Prepayment meter

This type of meter means you can pay in regular instalments. Talk to us if you would prefer to pay by this method. They can be topped up by simply taking your card or key to all participating Post Offices, or any service station or shop where you see the PayPoint or Payzone signs. You can find your nearest top-up point at the following websites, by entering your postcode:



www.paypoint.co.uk/simplepayment


www.payzone.co.uk/where

Pay with Bristol Pound

Bristol Pound Members can now pay Bristol Energy bills in Bristol Pounds through online Bristol Pound accounts. Customers who wish to pay with Bristol Pounds need to select “Pay On Receipt Of Bill” as a payment method.

Check out the “How to pay in Bristol Pounds” user guide.

 

How to pay a bill for your business account

How you pay your business bill is part of the terms and conditions of your contract; for Bristol Energy Business customers this is normally by Variable Direct Debit on or around 14 days of the date of the bill. Variable Direct Debit means that your payments will vary depending on how much energy you’ve used during the last billing period. 

Direct Debit

Direct Debit is the easiest way to pay your bill, we tell you in advance when each payment will be made, so you remain in control, and you are protected by the Direct Debit Guarantee. 

  • If you have cancelled your Direct Debit, please contact one of our team free on 0808 168 3888 to discuss how to reinstate your instruction. You can also contact us by email at business@bristol-energy.co.uk.
  • Alternatively, you can download and complete our Direct Debit form and return it to us at the address below.

Business Customer Service Team

Bristol Energy

1 Temple Quay

Temple Back East

Bristol BS1 6DZ

Missed a payment?

If you have missed a payment, there are a number of different ways in which you can pay your Bristol Energy Business account.

Make a payment from your bank account

You can pay directly from your bank account by making a payment to Bristol Energy Business using our account details below:

Bank: Nat West

Account number: 30411866

Sort code: 56-00-05

Make a payment over the telephone

We have a secure telephone line where you can speak to one of our team and make a payment. Please call us free on 0808 168 3888 with your payment details and your Bristol Energy Business account number, shown on the front of your bill.