Nick Jordan joined Bristol Energy’s Board when we were in our infancy, and has seen us grow to provide energy for 76,000 homes and 2,500 businesses.
We've also helped households across the country save £170 a year on their energy bills on average as well as deliver a wide range of social and community programmes such as the Warm Home Discount.
As one of just two fully-licenced Council-owned energy companies in the UK, and a passionate advocate for public ownership, it’s disappointing to see Victory Energy cease before it’s even started. A municipal energy company can benefit residents and also provide a new way of making money – at a time when all Councils are seeing their budgets squeezed.
We’re increasing our tariff for a typical home by 12.6% across a dual fuel tariff. That means an average increase of £10.68 per month*.
This price change will affect existing customers on our SVT from 8th September 2018. And it is in place for new customers from today, 3rd August.
The rise is slightly higher than we predicted it would be back in June when we gave advanced notice that an increase would be necessary this year. Unfortunately this is because of increased uncertainty in the energy market. But we remain cheaper than the Big Six energy suppliers.
Why did people complain to Bristol Energy in Q2 2018 and what are we doing about it?
Human Error – 10.3%
- As we’ve grown Bristol Energy have hired new members of staff, whose relative inexperience in this complex industry has occasionally affected performance.
- We have identified areas in which our training, quality monitoring and coaching methods require development, and have put in place measures to improve these processes.
Direct Debit Review – 8.6%
We know that our industry can be a little complicated, so we asked our Trading Director Nick Haines to explain a little more about what’s going on in the wholesale market for our customers.
Since November 2016, wholesale electricity prices have risen by around 15% and gas by 30%. This is due to a number of factors: