How do I unlock my online account?

Firstly, check you’ve set up an account. This doesn’t happen automatically when you sign up to Bristol Energy, so you might need to register an account. You’ll need to use the email address you provided when you signed up, as well as your Bristol Energy account number.

If you’ve already set up an online account but can’t access it, try resetting your password by choosing “Forgotten password” or by clicking this link. A temporary password will be generated and emailed to you. Be quick, though – the temporary password will expire within 24 hours!