Frequently Asked Questions

This depends on whether there’s a gap between the tenancy periods:

1. If one tenant is moving in directly after the other has left, you won’t need to worry about contacting us. Your old tenant will need to get in touch when they move out to let us know the following details:

  • The date of the move
  • The meter readings on or close to that day
  • A forwarding address
  • A phone number in case we need to contact them

Once these details have been checked externally, we’ll send a final statement via email or to their new address.

Your new tenant will need to contact us as soon as possible, either by emailing our Home Movers team or by calling us on 0808 281 2222. We’ll need to know:

  • Their full name and date of birth
  • The date they moved in
  • The meter readings on or close to that day, or the current readings if they didn’t record them
  • A contact number and e-mail address

We’ll send their new account details within a few days, and your tenant will be able to set up a contract with us or switch to another supplier.

2. If there’s a gap between tenants, during which neither of them is responsible for the bills, then as the landlord you’ll need to set up a temporary account with us to cover that period.

Please contact us when the old tenant leaves to set up your temporary account. We will need the following details:

  • The date the tenant moved out
  • The meter readings on or close to that day
  • Your name and date of birth
  • Your phone number and e-mail address
  • Your postal address

When your new tenant moves in, please get in touch again with the date and meter readings so we can produce your final statement. If you could ask the new tenant to give us a call, we’ll set up a new account in their name.

Once you’ve received your final statement, you can pay the balance over the phone by calling our team on 0808 281 2222. If there’s a gap of more than a month between tenants then you may want to set up monthly payments, so let us know and we’ll help you set up a Direct Debit.

If you’re moving out shortly, we’ll need to know a few details. Please contact us as close as possible to the day you move out or are no longer responsible for the bills at the property. You can do this by emailing our Home Movers team, or calling us on 0808 281 2222.

We’ll need to know:

  • The date you’re moving out
  • The meter readings on or close to that day
  • A forwarding address, for any correspondence we might need to send you
  • A phone number to contact you on

Once we’ve processed the account changes, you’ll receive a final bill. This process can take several weeks, but we’ll do it as quickly as possible for you.

Please provide the name of the next person moving into the house where possible, so we can let them know we’re supplying the property.

If you’ve just moved into a property supplied by us, or you’re moving in soon, we’ll need to set up a new account for you. Whether you’re planning to stay with us, or you’re switching to another supplier, it’s best to get in touch as soon as you can. You can call our team on 0808 281 2222, or email your details to our Home Movers team.

We’ll need to know:

  • Your full name and date of birth
  • The date you moved in or became liable for the energy bills
  • The meter readings on or close to that day, or the current readings if you don’t know what they were
  • A contact number and email address in case we need to get in touch

We’ll get in touch by email within a few weeks with your new account details. Once you’ve received the email, please let us know what you’re planning to do. If you’d like to stay with Bristol Energy, we can offer you a fixed tariff, and give you an idea of how much you’re likely to spend with us.

Even if you’re switching away, we’ll need to set up a temporary account for you. If you provide meter readings on the day the transfer takes place, we’ll send you a final bill within a few weeks.