Frequently Asked Questions

Bristol Energy has voluntarily offered the Warm Home Discount to customers in the Core Group since 2017.

If you’re not sure whether you are part of this group, you can contact the Warm Home Discount Helpline on 0800 731 0214 or visit the Warm Home Discount information page on the DWP website.

For 2021/2022 we will also be offering this scheme to members of the Broader Group. You'll find information on our eligibility criteria and how to apply on our Warm Home Discount page.