Frequently Asked Questions

While most small energy suppliers aren’t part of the scheme, we voluntarily offer the Warm Home Discount to customers in the Core Group.

If you’re not sure whether you are part of this group, you can contact the Warm Home Discount Helpline on 0800 731 0214 or visit the Warm Home Discount information page on the DWP website. Unfortunately, we are not currently able to offer the scheme to members of the Broader Group.