Customer Service Advisor (Home Based)

Salary: £18,000

Hours: Part-Time; Monday – Sunday; ideally late afternoon, evening and weekend working

Location: Home Based & Bristol (Temple Meads)

About the role

This is an exciting opportunity to become part of our new home based operational team who will be at the forefront of the digital customer journey within Bristol Energy. You will be joining as part of a launch of our new team of home based advisors, who will be working on a range of operational and customer service activities from home.

You will work primarily at home responding to and resolving customer and supplier queries. This will be directly from customers via email, social media and chat, reviewing reports to ensure our customers’ accounts are all processed correctly. There will a requirement to come into the office, which we expect to be 1 day a month to undergo training, meet with the rest of the team and catch up with your line manager.

You will need to be a self-starter, comfortable working from home, someone who is a keen problem solver and has a keen eye for detail. Working in an industry and company that is undergoing transformation, you will need to be flexible and good at coping with change and you will help to shape an influence how this new team develops.

This is a great opportunity to start or progress a career within the Energy Industry as it moves into the future with the roll out of smart meters, the launch of our new customer app and other new innovative, and sustainable technologies.

About you

You will have:

  • A customer focussed mindset with experience in delivering excellent customer service

  • Demonstrable experience of problem solving by investigating and resolving issues, and recommending better ways of working

  • A resilient, self-motivated and results orientated approach to your work

  • An analytical and logical approach with the ability to understand numerical information & its systems’ context

  • Strong IT skills including using Microsoft Excel and Word with willingness to learn new software and systems

  • An ability to be resilient and work flexibly in a changing fast-paced environment

  • Excellent communication skills both verbal and written, along with the ability to build strong rapport with a range of different customers, colleagues and third parties

  • Excellent organisational skills and be able to manage time effectively

You will ideally have:

  • Knowledge or experience in the energy industry or similar complex and regulated environments

  • Experience in working with processing accounts or providing customer service in the following areas: Smart Metering, Billing, Collections, B2B, Energy Industry Operations or complaint handling

  • Experience in using Energy Industry systems such as uSmart, Secrure Front End or Junifer

  • An innovative approach to resolving issues and a desire to improve your own and your team’s performance

  • Experience in training, buddying or supporting others at work

About us

Bristol Energy is built on strong values of fairness and accountability; we’re a force for social good. A commercial energy company, where:

  • Everyone has access to fair, transparent tariffs and great customer service

  • The money we make is reinvested to benefit local communities

  • Locally generated renewables support the regional economy, creating sustainable energy for future generations

We may only be three years old, but we’ve accomplished so much already. We’re a growing organisation with big ideas and even bigger ambitions. We’re on the hunt for a dynamic team of people with the skills, determination and passion to want to help us shape a new industry model and deliver an important venture for Bristol and the region.

Our benefits

  • 25 days annual leave rising by 1 day each year up to 30 days

  • 8 bank holidays

  • Cycle to Work scheme

  • Generous pension scheme

  • Childcare vouchers

  • Travel season ticket loans

  • Days off for volunteering in the community

  • Support with personal development

Application details

Please submit your CV with a short covering letter to [email protected] with the job title in the subject field.