Citizen’s Advice rate Bristol Energy 6th for customer service

  • The consumer watchdog places us in the top 10 out of over 70 suppliers.

We’re proud to announce that we have been ranked 6th out of over 70 suppliers in the Citizen’s Advice energy customer service league table, scoring a fantastic 4.05/5.

The consumer watchdog was prompted to conduct the survey at the beginning of the year after receiving record levels of complaints about a number of other suppliers in the market.

Being a publically owned energy supplier, Bristol Energy has always prioritised our customer care, making sure customers have easy access to the information and support they need. From our Bristol based call centre, to our face to face customer service desk at the Bristol Energy Hub on the Harbourside.

“Bristol Energy was set up to do things differently, and providing outstanding customer service is an important part of that. People are fed up with giving their hard-earned money to suppliers that frankly, just don’t care enough. I’m incredibly proud of the team we’ve built here, all of whom have our customer’s best interests at heart and want to make a positive change in this industry.” – Peter Haigh, MD

Owned by Bristol City Council, Bristol Energy aims to show other suppliers just how differently things can be done. By having fairness and transparency at the core of our business, we are able to provide our customers with a positive experience, whilst helping those who are struggling to make ends meet.

Find out more about how we're working to be a force for good