Bristol Energy and Eliq partnership wins government funding to deliver energy efficiency advice service on app

21 October 2019

Bristol Energy have won funding from the government’s BEIS Smart Energy Savings (SENS) competition to develop and trial a personalised energy efficiency advice service on the Bristol Energy app.

The project will use data from smart meters and homes to deliver personalised energy advice for consumers, helping them save energy, reduce their carbon footprint and cut their energy bills.

The technology, which is developed by software company Eliq and draws on Centre for Sustainable Energy’s expertise, uses a self-learning algorithm to help select the most relevant advice for each home. The app is also able to adapt the style and tone of its messages using customer segmentation data, meaning customers get a more tailored and personalised service that relates to their home and lifestyle.

The advice could range from informing you about appliances that you have left on stand-by, through to how much carbon you could cut by switching your heating off when you are not at home.

Knowing exactly what needs to be done in your home to make it more energy efficient can be complicated and understanding the effect your behaviours have can be even more so. We’re using smart technology to provide personalised insight that is tailored to customers’ homes, their motivations and of course, their energy consumption. This app feature is the first of its kind and could transform behaviour around energy efficiency; helping us create healthier homes, a healthier planet and lower bills.

 - Andrew Coleman, Head of Smart at Bristol Energy.

The government backed initiative has committed a total of up to £6.25 million to eight projects that aim to support the development, trialing and evaluation of products and services that use smart meter data to help domestic consumers reduce their energy consumption.

Bristol Energy’s mobile app already provides their customers with insight into their personal energy usage compared with similar homes, but the IDEAS trial will take things one step further by drawing on latest research insights from behavioural science and energy analytics to create an industry leading digital energy advice service for UK homes. Smart meters are a crucial component on the UK’s journey towards becoming carbon neutral, enabling the decarbonisation of transport and heating.

Funding for the project is committed in two phases; the first phase is the design and build phase agreed, and the second phase which is the trial participant recruitment and trial itself (one year) to be committed by BEIS.

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