Bristol Energy achieves top 10 ranking in Which? survey for second year running

25 January 2020

Which? puts Bristol Energy above the Big Six in annual customer satisfaction survey

We've achieved a top 10 ranking in the Which? annual customer satisfaction survey for the second year running, putting us above the Big Six.

customer care advisor with two customers

Consumer champion Which? surveyed over 8,000 people across the UK about their energy supplier and asked them to rate companies on a number of criteria including value for money, customer service and bill accuracy.

Top ten again

We achieved 9th place overall (out of 35 suppliers rated), with a customer score of 73%, based on the customer’s satisfaction and likelihood to recommend. We've been ranked 5/5 for bill accuracy, and 4/5 for both value for money and customer service.

Beating the Big Six

The six biggest energy companies - British Gas, Eon, EDF, Npower, Scottish Power and SSE (now part of Ovo) - all finished in the lower third of the table.

Marek Majewicz, Managing Director of Bristol Energy:

We’re extremely pleased to have achieved the top 10 of the Which? annual survey for the second year running, with 73% of people saying they would recommend Bristol Energy to a friend.

To be turning 5 years old this year and place not only in the top 10, but also above the Big Six, is an amazing achievement.

Switch to Bristol Energy and help build a greener future, while lowering your energy bill with an average saving of £232 a year.* If you're not already a Bristol Energy customer, why not? This is your energy company which helps make Bristol a cleaner, greener, better place to live.

This month we launched three new green energy tariffs, which are now the only products available to new and renewing customers**, and all contain 100% green electricity and lower carbon gas.

Natalie Hitchins, Head of Home Products and Services at Which?, said:

Consumers have dozens of energy suppliers to choose from - and it is clear that some newer challenger providers are better than their larger counterparts at keeping customers happy and delivering a better service.

Customers shell out hundreds, sometimes thousands, of pounds a year on their gas and electricity bills so it is right that they expect good service from their energy supplier.

If you are one of the many customers out there who feels their supplier is falling short, consider moving to one that can offer a better service as well as cheaper prices - you could save hundreds of pounds a year.

The results are based on an online survey of 8,353 members of the public in September 2019. The customer score is based on satisfaction and likelihood to recommend.

For the full results, visit the Which? website.

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*An average residential customer can lower their energy bills with an average saving of £232 a year by switching to Bristol Energy. Savings calculated based on supply of a BE Simply Green tariff in the South West using the latest Ofgem Supply Market Indicator, as of January 6th 2020.

**BE Simply Green, BE Super Green and BE Standard Green are the only tariffs now available to new Bristol Energy customers, with the exception of customers with a pre-payment meter, and in the case of change of occupancy.