Making smart meters inclusive through our new accessible in-home display

9 December 2019

One of our top priorities is making technology inclusive and accessible for all of our customers, no matter what their circumstance.

With that in mind, we’re excited to announce the launch of our new smart accessible in-home display, built for customers who find it difficult to access their energy information.

Better features for customers with visual impairments

Developed by our partners at geo, this new technology has several innovative features including; text-to-voice, to enable customers with visual impairments to be able to engage in and manage their energy consumption, larger touchable buttons, and easy to use controls to help those with dexterity issues. The technology was awarded Tried and Tested Certification in April 2019 by the Royal National Institute of Blind People.

Our Head of Smart Metering Transition, Andrew Coleman said:

As a company that strives to deliver social value to everyone, it’s important to us that all of our customers are able to benefit from smart technology. This means going beyond the smart meter itself. These in-home displays are specifically designed to ensure that the benefits of smart meters can be realised by everyone, and we’re really pleased to be able to offer them to our customers where needed.

Why go smart?

Smart meters are a brilliant technology that allow customers to understand their energy bills, giving access to information that allows people to better manage their energy use at home. Not only do they help to reduce bills, but they also help customer learn how to be more energy efficient, helping cut their carbon footprint. This addition to our smart meter offering ensures no one is left behind on the journey to a low carbon energy future. 

How do I get one?

The service is free of charge and we are contacting all of our Priority Service Register customers who we believe would benefit from this service; either as retrofit for customers who already have a smart meter, or included with their new smart meter install.

If customers wish to have an accessible in-home display with their new smart meter, they may request one when they are booking their appointment for their smart meter installation. Customers can request a smart meter through our website, our app (search for Bristol Energy in your preferred app store), or by contacting us directly via phone or email.