A message to all our customers,

We regret to inform you that the company will cease trading with immediate effect. Bristol Energy is a trading name of Together Energy Retail Limited. We want to thank you sincerely for your custom.

Despite press reports, we did buy enough gas and electricity for your needs, but the sustained increase in wholesale prices and the securities required to continue to forward purchase the energy, have meant that it is untenable for us to continue.

What happens next?

Ofgem will choose the best supplier for you and this process is called Supplier of Last Resort.

Ofgem will protect your supply and you will not be cut off at any time. Any credit balance you have will also be transferred to your new supplier.

We will update this page with more information once your new supplier has been appointed by Ofgem and we expect this to be confirmed by Monday 24th January.

Ofgem’s advice is not to switch suppliers but to wait until they appoint a new supplier for you. This will help make sure your account transfer, including honouring any credit balance, is as hassle free as possible for you.

What will happen to my energy supply?

Your energy supply will continue as normal during the transfer process, so there’s no need to worry about losing access to gas or electricity while your supply is being transferred.   If you have a Smart meter appointment, it will be honoured.

If you find yourself off supply, please call us on 0808 281 2222.

Is there anything I need to do now?

Please access your customer portal and give us a meter reading, then when your new supplier gets in touch, give them a meter read too.

There’s nothing more you need to do at the moment. Your new supplier will be in touch once your account has been transferred.

Whether you have been a customer of Bristol Energy from the start or just for a few months, thank you for supporting Together Energy’s commitment to providing employment and education opportunities to young people from disadvantaged areas. This is something that we are proud to be recognised for.

The team will focus on supporting OFGEM and the administrators to make your transition as smooth as possible.

Thank you

On behalf of all staff who have ever worked with the business, we want to thank you from the bottom of our hearts for your custom. Without your custom we could not have delivered on our recruitment policy; we have recruited 90% of our staff from the poorest 10% of postcodes in the UK.

Your custom has created job opportunities and university places for people who didn’t have the confidence or aspiration.  It has also allowed us to help tackle social and environmental challenges such as fuel poverty and climate change. We will all be forever grateful that you chose us to heat your home, and we are sorry we can’t continue to do so. 

Kind regards,

The Bristol Energy Team  

Additional support

Support and advice is available on the Ofgem website for domestic customers. Alternatively, if customers need additional support in England and Wales, they can call Citizens Advice on 0808 223 1133 or email them via their webform. In Scotland, they can contact Advice Direct Scotland on 0808 196 8660 or email them via their webform.  Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.