One of the great things about smart meters is that you can see your meter balance in real time on your in-home display as well as topping-up easily using a variety of methods.
In store
You can buy credit at any outlet with a PayPoint symbol. The shop assistant will need to scan the barcode on your Bristol Energy PAYG card, and this will automatically top-up your meter. Find your nearest PayPoint at www.paypoint.com/en-gb. Please note, the Post Office and Payzones cannot accept payments.
It’s important to keep hold of your receipt until you get home, as this has a 20 digit Vend Code for the payment that you may need if a payment doesn’t register.
Online
Wherever you are you can top-up by going to the online payments service. To initally register, you will need the 19 digit number on your Bristol Energy PAYG card.
Text message
It’s as simple as sending a text. As long as you’ve registered for payments through our website you can send a text on 0117 325 1975 with how much you want to top-up in the below format. Once you top-up you’ll receive a text message with your 20 digit Vend Code for this payment.
Phone
Our automatic phone system is an easy way to top-up and as long as you’ve registered on the website you can top-up by calling 0121 621 4028. Once your payment has been taken, your 20-digit Vend Code for this payment will be repeated back to you. Please make a note of this in case a payment doesn’t register.
You can find out more in our smart meter guide (1.8MB).