Frequently Asked Questions

If another supplier is planning to take over your energy supply, we may still have time to stop them. You’ll need to contact the company to let them know you wish to cancel the transfer, and to make sure you won’t be charged a cancellation fee.

Even if your new supplier has already taken over your energy supply, it’s never too late to come back to Bristol Energy! Just give us a call and we’ll let you know the best way to return to us.

Once you’ve received your final bill, you’ll be able to see the closing balance on your account. If you’re in arrears, please give our team a call on 0808 281 2222 to set up an affordable payment plan.

If you’ve had a Direct Debit with us previously, we’ll be able to send your refund to that bank account automatically. If you don’t pay by Direct Debit, we’ll send your final refund by cheque.

Don’t worry – if you’ve had a Direct Debit with us previously, we should be able to send your refund to that bank account automatically. If not, we’ll send you a cheque.

Your new supplier should be able to confirm the exact date of your switch away from Bristol Energy. Once this has taken place, your supply details will be checked externally. This process usually takes around 6 weeks - once it’s complete we’ll send you a final bill and process your refund.

Sorry to hear you’re leaving. If you’d like to hear about the tariffs available to you if you stay, please contact our team on 0808 189 4072. If you decide to leave, you don’t need to provide us with any details – just be sure to provide an opening reading to your new supplier. We hope to see you again in the future!

It sounds as though another energy company is trying to take over your supply. If you’ve not asked anyone to do this, please give our team a call as soon as possible so we can find out what’s happened.