Direct debit is the easiest way to pay for your energy. You’ll pay less for the energy you’ve used and it’s much easier to spread your payments.
You can opt for Direct Debit when you sign up, or change to this method at any time.
How do I set up a Direct Debit?
To set up a Direct Debit contact our Customer Care team.
How will the amount I pay by Direct Debit be calculated?
The amount you pay by Direct Debit is based on how much energy you’re expected to use over the course of a year, together with any outstanding balance on your account. It’s a fixed amount every month. This amount will be reviewed regularly and may be increased or decreased based on how much energy you use.
How can I change the amount I pay by Direct Debit?
You can change the amount you pay by Direct Debit at any time by ringing our customer care team. They will review the amount you are paying to make sure you’re not building up too much credit or at risk of becoming in debit to us.
When is the first Direct Debit payment taken?
When you set up your Direct Debit with us, we will ask you to select which day of the month you would like the payments to be taken from your account. Your first direct debit payment will leave your bank account on this day, following your supply start date.
Depending on when your supply starts in relation to your payment date, we may take your first payment before you receive your first bill.
Can I change the date the money leaves my account?
Yes. We recommend you select a date which suits you and when you’re most likely to have sufficient money in your account.
How can I ensure I’m only paying for the energy I use?
You can make sure your Direct Debit payment reflects how much energy you use by providing regular meter reads.
Why has the amount I pay by Direct Debit changed?
We review all customers Direct Debits on a regular basis to ensure they are not paying too much or too little and its aligned to how much energy they’re using.
If we find you have been using more, or less, energy than we expected you would when you signed up to us, the amount you pay will be decreased or increased to reflect this.
We will also consider any debt balance on your account during your review and incorporate this into your monthly Direct Debit amounts. This is to ensure you don’t build up any debt over your contract period.
If you have a credit balance on your account, we will not include this in your review. As we base the amount we recommend you pay monthly by Direct Debit on how much energy you use. This approach reduces the risk of getting into debt. If however you have built up a credit balance on your account, you can contact us at anytime to have this refunded to you.
As a result of this review, if we change the amount you pay by Direct Debit, we’ll let you know in a letter or email.
If your Direct Debit amount has changed, but you’ve not received a notification from us, please call our customer care team.
If the amount has changed, the reasons could be:
- We have not received any recent meter reads from you
- You have been using more energy than expected
How do I cancel my Direct Debit?
If you’d like to cancel your Direct Debit, you’ll then need to contact your bank to cancel your Direct Debit. Please note that if your account is still active the standing charge will revert to a higher amount, as a payment by receipt of bill customer.
Once your account is closed
It is only possible to pay by fixed direct debit while you’re on supply with us. When an account closes, any outstanding debt will be taken as one final payment 14 days after the final bill is produced.
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