Contact us

Warning message

As we adjust to Covid19 homeworking, unfortunately we’re only able to speak to you if you’re experiencing an emergency, off supply, in financial difficulty or you wish to use the automated line to make a payment. Please use your online account or our app to manage your energy with us. You can find out more here about your account, meter readings and how we're working right now.

Looking to submit a meter reading?

You can submit readings via your online account, if you’ve already given us your first readings.

Customer care

Phone: 0808 281 2222

Email: customercare@bristol-energy.co.uk

Monday to Friday 8am-6pm, except on Bank Holidays

Sales and renewals

Phone: 0808 189 4072

Email: salesandrenewals@bristol-energy.co.uk

Monday to Friday 8am-6pm, except on Bank Holidays

 

Business customers

Phone: 0808 168 3888

Email: business@bristol-energy.co.uk

9am-5pm Monday to Fridays, except on Bank Holidays

Generators

Email: ppa@bristol-energy.co.uk

9am-5pm, Monday to Friday, except on Bank Holidays

Media

Email: press@bristol-energy.co.uk

General

Phone: 0808 281 2222

Email: customercare@bristol-energy.co.uk

Monday to Friday 8am-6pm, except on Bank Holidays

If you have an emergency, like smelling gas or experiencing a power cut, please find the relevant contact details on our emergency contacts page.

Write to us at:

(Please mark as for attention of: Customer Care, Bereavement Support, Business or Generators PPA Team, as appropriate)

Bristol Energy
100 Temple Street
Bristol
BS1 6AG

Or you can visit us in person at the Bristol Energy Hub.