Contact us

Looking to submit a meter reading?

You can submit readings via your online account, if you’ve already given us your first readings.

Do you have an emergency?

If you have an emergency, such as smelling gas or experiencing a power cut, you can find the relevant contact details on our emergency contacts page.

Frequently asked questions

We have put together a list of our most frequently asked questions.

Get in touch

For a short period of time, our Customer Care centre opening hours are changing to 9am to 5pm, Monday to Friday. This is a temporary change and we’ll update you as soon as we revert back to our usual opening hours.

Customer care

Phone: 0808 281 2222

Email: customercare@bristol-energy.co.uk

Monday to Friday 9am-5pm, except on Bank Holidays

Sales and Renewals

Phone: 0808 189 4072

Email: salesandrenewals@bristol-energy.co.uk

Monday to Friday 8am-6pm, except on Bank Holidays

General

Phone: 0808 281 2222

Email: customercare@bristol-energy.co.uk

Monday to Friday 9am-5pm, except on Bank Holidays

Write to us

(Please mark as for attention of: Customer Care, Bereavement Support, Home Movers as appropriate)

Bristol Energy
100 Temple Street
Bristol
BS1 6AG