Accessibility

Warning message

As we adjust to Covid19 homeworking, unfortunately we’re only able to speak to you if you’re experiencing an emergency, off supply, in financial difficulty or you wish to use the automated line to make a payment. Please use your online account or our app to manage your energy with us. You can find out more here about your account, meter readings and how we're working right now.

This website has been designed to be as accessible to as many users as possible. We’ve followed standards and guidelines by the World Wide Web Consortium (W3C) 'Web Accessibility Initiative's Double-A' standard.

If you experience any problems in accessing information on this website, please contact us and we’ll do our best to help.

If you’d like to translate any of the information on this website, Google Chrome, Firefox, Safari and Internet Explorer website browsers all allow you to translate pages.

For help enabling translation in your chosen browser, follow these external links:

If you require any of our letters or information in Braille, large print or audio, or if you require a translation, please refer to our Help for Vulnerable Customers Guide.

Need additional help?

We provide a range of services such as textphone, typetalk and gas safety checks to those who need it. If you think you need this extra support please contact us and we’ll put you on our Priority Services Register.